FAQs

Batjalli FAQ — All Your Questions, One Place

From registration to payments, bonuses to security — find detailed answers to all your Batjalli questions, right here.

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Last Updated: 2026
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The easiest way to view Batjalli's active promotions is to log in and head to the "Promotions" or "Offers" section. Some public offers are also visible on the homepage without logging in.

Where to find promotions:

  • The "Promotions" menu on the website: All active offers are listed here.
  • Account Dashboard: Once logged in, you'll see offers personalized just for you.
  • Email & SMS: Subscribe to promotions and new offers will be sent directly to your phone.
  • Pop-up Notifications: You'll receive a notification for new offers as soon as you visit the site.

Update schedule:

  • Daily Offers: A new daily bonus is added every morning at 10:00 AM.
  • Weekly Promotions: Weekly cashback and reload offers are available every Monday.
  • Special Events: Special promotions are available for occasions like Eid, Puja, and the World Cup.

Each offer has its own validity period and terms — before using any offer, carefully read the expiry date and wagering requirements listed alongside it.

All your bet records and financial transaction history at Batjalli are stored in your account. Here's how to view them:

Bet History:

  1. Log in to your account.
  2. Click the profile icon and navigate to the "Betting History" or "My Bets" section.
  3. Filter by date, game type, or amount.
  4. View full details for each bet — including the game name, stake amount, result, and winnings.

Transaction history:

  1. Go to the "Wallet" or "Transaction History" section.
  2. Deposits, withdrawals, and bonus credits are each displayed in separate tabs.
  3. Filtering by a specific date range will automatically generate a summary.

Maximum 1 year old Records are visible directly in your account. For data older than this, contact [email protected].

Batjalli's responsible gaming tools are incredibly easy to use. Simply log in to your account, go to Settings, and select the "Responsible Gaming" section to access the following features:

  • Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. For example: daily limit of ৳2,000.
    ⚠ Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
  • Loss Limit: Once you reach the set loss limit, your game will automatically stop.
  • Session Time Limit: Set a session time limit — you'll receive a reminder when your time is up.
  • Cooling-Off Period: Take a gaming break for anywhere between 24 hours and 30 days.
  • Self-Exclusion: Fully deactivate your account for a period of 3 months to 5 years.

Learn More Responsible Gaming Visit the page or contact support.

Getting free spins and daily check-in bonuses at Batjalli is simple — just log in regularly and most rewards will come to you automatically.

Daily Sign-In Bonus:

  1. Log in to your account every day.
  2. Look for the "Daily Bonus" or "Check-In" option on the home page or in the Promotions section.
  3. One click and the bonus points or free spins will be credited to your account.
  4. Check in for 7 consecutive days to earn a special reward.

How to get free spins:

  • Welcome Package: New members receive free spins on their first deposit after registration.
  • Weekly Reload: Deposit a specified amount and bonus spins will be added to your account.
  • Events & Tournaments: Participate in special gaming events to earn free spin rewards.

Free spins earned are generally valid for 72 hours — they expire if not used in time.

Forgetting your password happens to everyone — no need to worry. Resetting your password on Batjalli takes just 2–3 minutes.

Reset via Mobile Number:

  1. On the login page Go and click the "Forgot Password?" link.
  2. Enter your registered mobile number (+880).
  3. A 6-digit OTP code will be sent to you — enter the code.
  4. Set a new password (minimum 8 characters, including uppercase letters and numbers).
  5. Log in with your new password.

Reset via Email:

If your mobile number has changed, request a reset link to be sent to your registered email address. Open the email, click the link, and set a new password within 15 minutes.

If you no longer have access to either your mobile or email, contact us at [email protected]. Your account will be recovered after your identity is verified.

Yes! Batjalli supports accumulator bets (combo bets or series bets) — a betting method where you combine multiple selections in a single bet to multiply your potential winnings.

How to place an accumulator bet:

  1. Go to the Sports or Gaming section.
  2. Click on your first selection — it will be added to the bet slip.
  3. Add your 2nd, 3rd, and further selections the same way (up to a maximum of 10).
  4. Select the "Accumulator" or "Combo" option on the bet slip.
  5. Enter your total stake and the potential winnings will be calculated automatically.
  6. Click the "Confirm Bet" button.

Important Information:

  • All selections must be correct to win — a single wrong pick loses the entire bet.
  • Minimum bet: ৳50 per accumulator.
  • It is not possible to combine two different outcomes from the same match in a combo.

KYC (Know Your Customer) verification is the process of confirming your identity — it is mandatory to keep your account secure and prevent fraud.

Required documents:

  • Identity Document (any one of the following): National ID (NID), Passport, or Driving License.
  • Selfie: A clear photo holding your ID document.
  • Proof of Address (optional): Bank statement or utility bill (within the last 3 months).

Deposit Methods:

  1. Log in to your account and go to Profile → "Verify" or "Verify Account" section.
  2. Upload a clear photo or scan of your document (JPG, PNG, or PDF).
  3. After submission, you will receive a confirmation SMS or email.

Verification time:

  • Standard accounts: 12–24 business hours.
  • VIP members: 6–12 hour priority processing.

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Why is Batjalli trusted?

Why millions of Bangladeshi gamers choose Batjalli

Security
Advanced Security

Your account and funds are fully protected with 256-bit SSL encryption, 2FA, and KYC verification.

Payment
Fast Bangladeshi Payments

Instant deposits and fast withdrawals via Dutch-Bangla Bank, Islami Bank, and mobile banking.

Games
Massive Game Library

Slots, Live Casino, fishing, blackjack, and 500+ more games — all on one platform.

Bonus
Regular Bonuses & Offers

Daily check-in, weekly cashback, reload bonuses — a fresh opportunity every day.

Support
24/7 Support in Bangla

Get help in Bangla via live chat or email — anytime, day or night.

Responsibility
Responsible Gaming

Limit setting, self-exclusion, and time-tracking tools — for a fun and safe gaming experience.

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