Gaming should be fun, not a source of problems. Batjalli believes every player should know their own limits and play within them. We're here to support you every step of the way.
Set your own daily, weekly, or monthly limit
Session reminder to keep track of how long you've been playing
Suspend your account for a set period
Professional advice in Bangla, available any time
Responsible gaming means playing in a way that doesn't spill over into other areas of your life. Playing within set limits, purely for entertainment — that's what responsible gaming looks like.
At Batjalli, responsible gaming isn't just a policy — it's part of everything we do every day. We want you to enjoy gaming with a smile, never under stress or feeling low.
Remember, gaming is a form of entertainment. There are no guaranteed wins in lottery or slots. Never bet money you can't afford to lose.
Gaming is never a solution to financial problems. Never gamble to pay off debts or cover living expenses.
Answer the questions below honestly. If most of your answers are "yes", consider seeking help.
I'm starting to think about using bill money or grocery money to keep playing.
"One more round and I'll win" — chasing that thought is a dangerous trap.
Hiding from family or friends how long you've played or how much you've spent.
Feeling irritable, angry, or restless when you can't play.
Cutting back on family time or work to spend more time gaming.
Recognising any of the signs above isn't a sign of weakness — it's a sign of self-awareness. Asking for help takes strength.
Tools Batjalli provides to keep your gaming experience safe and enjoyable
Set your own daily, weekly, and monthly deposit caps. Lowering a limit takes effect immediately — increasing one requires a 24-hour waiting period.
Once you've lost a set amount, your game will stop automatically. This protects you from losing more than you can afford in a single session.
Set a daily limit on how long you play. Once your time is up, Batjalli will send you a reminder.
Temporarily suspend your account for anywhere between 24 hours and 30 days — useful when you need to cool down or simply take a break.
Take a complete break from Batjalli for anywhere between 3 months and 5 years. Your account cannot be reopened during this period.
View your time played, total deposits, and withdrawals all in one place — and understand your own patterns.
Log in to your account and go to "Responsible Gaming" settings to activate these tools.
Go to SettingsTake this quick quiz — find out whether your gaming habits are healthy
Question 1 / 4: How much did you spend on gaming last month compared to your budget?
Question 2 / 4: How do you feel after a loss?
Question 3 / 4: Has gaming ever come up in conversations with family or friends?
Question 4 / 4: Has gaming ever increased your stress or caused you emotional distress?
We believe in responsible gaming — not just in words, but in action
Batjalli does not allow anyone under 18 to open an account. Age verification is mandatory during registration.
Batjalli's support team is specially trained to identify problem gaming and provide assistance.
Our system automatically monitors for problematic gaming patterns and offers help when needed.
Batjalli does not target minors or vulnerable individuals in its advertising.
The RTP (Return to Player) rate for every game is clearly displayed. No hidden information.
If gaming is becoming a problem, contact Batjalli support — everything is handled in complete confidence.
Don't carry a gaming problem alone — getting help is straightforward and completely confidential
24/7 live chat support in Bengali. Reach out anytime to activate responsible gaming tools or get guidance.
Write to [email protected] for confidential advice or to request self-exclusion.
Talk openly with the people close to you. Their support is the most powerful help you can get.
If you're struggling with gaming addiction or mental health issues, reach out to a psychiatrist or counsellor.
When a self-exclusion request is made, Batjalli deactivates the account entirely within 24 hours. No promotional emails are sent during that period either.
Enjoy your time on Batjalli — use our responsible gaming tools to stay in control.
Yes! When you invite a friend to Batjalli's referral program, both of you receive rewards. Here's how it works:
Referral bonus amounts and terms may change from time to time. Check Batjalli's promotions page or contact support for the latest offer.
Batjalli's VIP programme offers exclusive benefits for regular players. Generally, the more you play, the more points you earn and the higher your level climbs.
Benefits VIP members typically enjoy:
Contact the Batjalli support team to learn more about VIP tiers and your current benefits.